OUR SHIPPING POLICIES

Free Standard Shipping: Enjoy complimentary standard shipping on all Australian orders over $130.

Shipping Timeframes:

  • Standard Shipping: Typically, your order will be delivered within 3-7 business days, but can take as long as 10 business days.
  • Express Shipping: For faster delivery, typically 1 to 3 business days, opt for our Express shipping service via Australia Post. We highly recommend Express Shipping for all deliveries to WA, QLD, and NT or anywhere prompt delivery is preferred.

Order Processing: We pride ourselves on speed. Orders received before 2:00 PM are sent the same day. If there’s a delay due to stock availability, we’ll let you know.

We use Australia Post for all our shipping as it has proven to be the most reliable, although we still see unforeseen delays in their delivery system on rare occasions – please refer to our refunds policy if your order is delayed beyond the usual guidelines.

Local Pickup: Local pickup is available from Ivanhoe, Melbourne. We ask that you message us beforehand to confirm a pickup time so that you order can be prepared and available for pickup.

International Orders: For our global customers, we offer international shipping. Rates are applied at checkout, and deliveries typically arrive within 1-3 weeks.

Customs and Duties: Please be aware that customs fees, duties, and taxes specific to your country are your responsibility. We’re required to declare the value of your order on the package for customs purposes. For details on prohibited or restricted items by country, please refer to the Australia Post International Post Guide.

Address Accuracy: Ensure your delivery address is correct. We cannot be held responsible for undelivered orders due to incorrect address details. If an order is returned to us because of an address error, you’ll need to cover the cost of redelivery.

Non Delivery: For issues related to delayed delivery that aren’t caused by address accuracy, please refer to our refunds page.

Need Assistance? Our Customer Care Team is here to help! If you have any questions or concerns about your order, don’t hesitate to reach out.